The Managing Director, Anchor Insurance Company Limited, Mr. Ademayowa Adeduro, has said that the firm is promoting service excellence to make insurance more appreciative to stakeholders.
He said this during the brokers and customers forum organised by the firm with the theme, “Sustaining a vibrant customer relationship,” in Lagos .
Adeduro said, “The theme was chosen from the real essence of the forum on how to make our services relevant to our customers and not as a compulsory purchase or a sale out of compulsion as we most often witness in insurance transactions in Nigeria .”
He said, the platform was unique as it brought the firm together with stakeholders for the objective to promote service excellence and appreciation of uniqueness of insurance.
He said, “For us to make a meaningful image for the insurance industry, we must close rank with the insured, the customers, we must see ourselves in the same turf with brokers. We must not abandon brokers to do the difficult task of straightening the image of the industry along.”
To ensure that its management, brokers and customers are fully connected, he said that there was the need to build a robust interactive communication system, which was critical in achieving on line real time communication for a vibrant relationship.
The Chairman of the company, Chief Senas Ukpanah, said that apart from interacting with its customers, the essence of the forum was to also create insurance enlightenment and education.
According to him, the forum also featured on how to develop micro and agricultural insurance.
He said, “It can never be over emphasized that for the insurance industry in Nigeria to contribute significantly, it must address the risk transfer needs of peasants and the middle class.”
The chairman stressed the need to meet the aspiration and the apprehension of the fishermen, the traders, the nomads, the welders and the teaming blue collar low income earners.
According to him, there was also the need to address the peculiar risk challenge of the small and medium scale entrepreneurs.
He promised that the firm will continue to work hard to keep and earn a higher confidence in stakeholders.
“We are determined to see Anchor regain loss grounds and take a pivotal position in Nigerian insurance industry,” he said.
Headlines Newsview all
After spending a day with inmates of the Ikoyi and Kirikiri prisons, Lagos, KUNLE FALAYI brings an account of what it is like to be ... Full story
The Vatican on Friday announced the death of Jozef Wesolowski, an ex-diplomat who was to be the first high-ranking Vatican official to stand trial for ... Full story
In another case that has highlighted the increasing child sexual abuses in Nigeria, a 65-year-old landlord, in Akowonjo area of Lagos, Mr. Ganiyu Sani, has ... Full story
Rate this article
A stunning and pregnant Mercy Johnson celebrated her birthday with her husband and kids . She looks amazing! ... Full story
Cristiano Ronaldo has given his old friend and former football teammate, Albert Fantrau a special recognition publicly after recounting how he sacrificed his own football ... Full story
When all the butterflies have fluttered away and your wedding day becomes a distant memory, you will discover that you’ve married someone who is just ...
Mr James Adedapo, a retired civil servant has got a nod for his divorce suit against his wife, Oluwatoyin, at the Grade ‘C’ Customary Court ...
Nollywood actress, Rukky Sanda, known for her regular flaunting of her wears on social media, has disclosed that she is not happy that she is ...
Nollywood actress, Mercy Aigbe, is not just making a mark in acting alone but in fashion, hair and recently cosmetic line which she just added. In ...
The Nigerian entertainment industry both Nollywood and acting is really buzzing these days as new talents are being discovered all trying to make a name ...
Nollywood actress, Liz Anjorin, is one blunt actress who does not care what people will have to say about her as she believes she plans ...
Royal Arts Academy in conjunction with Nollywood Workshop released a new block buster movie, titled ‘Code of Silence, ’which explores the very important themes of ...