Many customers of the Fidelity Bank at Kola bus stop, Lagos, were shocked, yesterday after the branch manager ordered the security guards to beat up two aggrieved customers for daring to complain about the poor service rendered to them.
According to one Olumide, who witnessed the incident, the customers were at the bank to lodge a complaint after the bank’s ATM failed to dispense cash to them and they were debited. He alleged that in the course of their rant, they insulted the bank over the manner in which the issue was being handled. The insult was said to have angered the manager who ordered their beating within the bank premises.
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