If load shedding is now upon us it would be very helpful for consumers to know the schedules in order to plan usage.
Haphazard on/off has resulted in many families retiring to bed on empty bellies. The ZETDC Faults Office must be equipped and ready to assist concerned consumers with accurate feed back.
Also, we need a toll free faults phone number for easy of reporting faults and making follow ups. Sometimes after phoning to check on a blackout, one hears other staffers in the background arguing over the cause and whether the fault was reported or not.A number of consumers are having problems with the 'smart meters' when trying top up power. On checking with ZETDC one is advised to buy a new meter and the process is quite taxing and cumbersome, forget the alarming price, but the process.
Since the meter is labelled 'property of ZETDC', can't affected consumers not simply walk into ZETDC premises and get a replacement even for a fee if that is the catch phrase? Instead we hear of 21 days without power, call it waiting period or whatever but its pitch black.
Admittedly the cake is small but can we have pro rata treatment come 'power time'. Are overnight repairs on faults still taking place?
Thomas Murisa. Chinehasha.
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